Your Technical Team
Already On Site
Professional datacenter support in Düsseldorf for installations, troubleshooting, and hardware interventions — executed precisely when you cannot be there.
80+
Service requests completed
24/7
Datacenter access
<2h
Emergency response
100%
Documented tasks
What We Handle
On-site datacenter tasks executed by experienced technicians — so you don't have to travel.
Hardware & Infrastructure
- Server installation and decommissioning
- Component replacement (RAM, drives, NICs, PSUs)
- Rack mounting and relocation
- Structured cabling and labeling
- Asset verification and documentation
Network & Connectivity
- Cross-connect and patch panel work
- Switch and router installation
- Port verification and VLAN handoff
- Physical link diagnostics
Troubleshooting & Intervention
- Power cycling and controlled reboots
- Console access support
- Visual inspections and reporting
- Guided troubleshooting under your direction
How We Work
Clear instructions. Structured execution. Transparent reporting.
Scope
You provide the task scope and any relevant access details.
Confirm
We review and confirm execution details before starting.
Execute
Work is performed on-site by our datacenter technicians.
Report
Documentation and feedback delivered upon completion.
Our technicians operate within datacenter best practices and follow precise procedures to minimize risk and downtime.
Transparent Pricing
Remote Hands services are billed in structured time increments to ensure predictable and transparent cost calculation.
Planned Service Requests
75 € / hour
Emergency Response
150 € / hour
Billing begins upon on-site arrival. All prices are quoted net and exclude 19% VAT.
On-Site Support. Without the Travel.
When physical access is required, speed and precision matter.
Request Remote Support